Privacy Policy

1. Introduction

jibb Casino ("jibb," "we," "us," or "our") operates the online gaming platform located at jibb.cam and is committed to safeguarding the privacy and security of personal information provided by our users ("you," "your," or "Player"). This Privacy Policy governs the collection, use, storage, and disclosure of personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy applies to all users of jibb Casino services, including visitors to our website, registered account holders, and former customers. It covers personal information collected through our website, mobile applications (if applicable), customer support interactions, and any other touchpoints where we collect data about you.

We process personal data only for specified, explicit, and legitimate purposes, and we implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your trust is paramount to us, and we are dedicated to handling your data responsibly and in compliance with all applicable legal requirements.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jibb Casino account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for age verification and compliance with anti-money laundering regulations.
• Contact Information: Email address, mobile phone number, residential address, and billing address.
• Account Credentials: Username, password (stored in encrypted format), and security questions for account authentication.
• Financial Information: Payment method details including GCash account information, bank account numbers, payment card details (processed securely through our payment processors), and transaction history.
• Verification Documents: Copies of government-issued identification documents (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communication Data: Information you provide when contacting customer support, including chat transcripts, email correspondence, phone call recordings, and any feedback or complaints you submit.

2.2 Information Collected Automatically

When you access and use jibb Casino services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features accessed, games played, bet amounts and frequencies, session duration, timestamps, clickstream data, and navigation patterns.
• Location Data: General geographic location based on IP address to ensure compliance with geographic restrictions and applicable gambling laws.
• Transaction Records: Complete history of all deposits, withdrawals, wagers, winnings, bonuses claimed, and account balance changes.
• Gaming Activity: Detailed records of gameplay including games played, bet sizes, outcomes, return-to-player statistics, and patterns of play for responsible gaming monitoring and fraud prevention.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation data from GCash, PayMaya, banks, and other payment processors we partner with.
• Identity Verification Services: Verification results from third-party services that confirm the authenticity of submitted identification documents.
• Credit Reference Agencies: Financial standing information where legally permitted and necessary for fraud prevention.
• Game Providers: Gaming data from third-party game developers whose titles are featured on our platform.

3. How We Use Your Information

jibb Casino processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your jibb Casino account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to gaming services, features, and customer support
• Authenticating your identity and managing login sessions
• Maintaining accurate transaction records and account histories

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure you are 21 years or older as required by Philippine law
• Conducting know-your-customer (KYC) and anti-money laundering (AML) checks
• Complying with gaming regulations, licensing requirements, and legal obligations
• Responding to lawful requests from government authorities, regulators, and law enforcement
• Preventing underage gambling and self-excluded individuals from accessing services

3.3 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent activity, money laundering, and other illegal conduct
• Monitoring for suspicious betting patterns, collusion, and bonus abuse
• Protecting the security and integrity of our platform and user accounts
• Enforcing our Terms and Conditions and other policies
• Maintaining internal audit trails and investigating disputes

3.4 Responsible Gaming

• Implementing responsible gaming tools including deposit limits, session reminders, and self-exclusion
• Monitoring gameplay patterns to identify potentially problematic gambling behavior
• Providing access to responsible gaming resources and support services
• Complying with harm minimization obligations under Philippine gaming regulations

3.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications (with your consent where required)
• Personalizing your gaming experience based on preferences and activity
• Conducting surveys and collecting feedback to improve our services
• Notifying you about important account updates, policy changes, and service announcements

3.6 Analytics and Service Improvement

• Analyzing usage patterns to improve website functionality and user experience
• Testing new features and optimizing platform performance
• Conducting research and statistical analysis on aggregated, anonymized data
• Troubleshooting technical issues and resolving customer service inquiries

4. Data Sharing and Disclosure

jibb Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banking partners), identity verification services, customer support platforms, cloud hosting providers, data analytics services, and marketing service providers. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Game Providers

When you play games from third-party developers on jibb Casino, certain gaming data including bets placed, outcomes, and session information may be shared with those game providers to facilitate gameplay and maintain game integrity. Game providers are bound by confidentiality agreements.

4.3 Legal and Regulatory Authorities

We may disclose personal information when required by law, including in response to subpoenas, court orders, or legal processes; to comply with gaming regulations and licensing requirements; to cooperate with law enforcement investigations; to protect our rights, property, and safety or that of our users and the public; and to enforce our Terms and Conditions.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving jibb Casino, personal information may be transferred to the acquiring entity or successor, subject to the same privacy protections described in this policy.

4.5 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, which you may withdraw at any time.

5. Data Security Measures

jibb Casino employs industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions. All employees and contractors with data access are bound by confidentiality obligations.
• Network Security: Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant payment gateways. We do not store full payment card details on our servers.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses.
• Incident Response: We maintain incident response procedures to quickly identify, contain, and remediate security breaches should they occur.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized account access.

6. Cookies and Tracking Technologies

jibb Casino uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

6.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for basic site functionality, login authentication, and security features. These cannot be disabled.
Performance Cookies	Collect information about how visitors use our site to improve performance and user experience.
Functional Cookies	Remember your preferences and personalize your experience, such as language settings and game preferences.
Marketing Cookies	Track your activity to deliver relevant promotional offers and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality and affect your user experience on jibb Casino.

7. Data Retention

jibb Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account's active status.
• Closed Accounts: After account closure, we retain certain information for a minimum of five (5) years to comply with Philippine gaming regulations, financial reporting requirements, and anti-money laundering obligations.
• Transaction Records: Financial transaction records are retained for seven (7) years as required by tax and financial regulations.
• Communications: Customer support interactions may be retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you unsubscribe from marketing communications, your preference is retained indefinitely to honor your choice.

After applicable retention periods expire, personal information is securely deleted or anonymized so that it can no longer identify you.

8. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention obligations.
• Right to Data Portability: You may request your data in a structured, machine-readable format to transfer to another service provider.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the Philippine National Privacy Commission if you believe your privacy rights have been violated.

To exercise these rights, contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within thirty (30) days. Certain requests may require identity verification to prevent unauthorized disclosure of personal information.

9. International Data Transfers

jibb Casino primarily stores and processes data within the Philippines. However, some of our service providers may be located outside the Philippines. When we transfer personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms to protect your data in accordance with Philippine data protection standards.

10. Children's Privacy

jibb Casino services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

11. Changes to This Privacy Policy

jibb Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will post updated versions on this page with a revised "Last Updated" date. Material changes will be communicated via email to your registered address or through prominent notice on our website.

Your continued use of jibb Casino services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer: